Frequently asked questions

What is the return policy?

Due to the custom nature of the products we sell, we are unable to accept returns. If you are not happy with an order you have received, please reach out to us via the contact form on our website, or email support@CustomPickleballs.com and we would be happy to assist you.
When will I get my order?

While we strive to fulfill all orders as quickly as possible, all of our custom products are made to order and may take several days to produce. As a rule of thumb, we we estimate 5-8 business days to produce and ship your order, followed by shipping which typically take 3-5 business days to reach you. Combined time from order placed to the order being delivered is tyipcally 8-13 business days, but may vary depending on size of the order and your location.
What type of designs look the best?

Generally speaking, the larger the design the better. This means avoiding using very thin fonts or highly detailed graphics. Large fonts and simpler images tend to show up the best and are the most durable on the ball.
Why is the designable print area different for each ball?

Every pickleball type has a unique hole pattern - meaning that the printable area has to be different for each ball in order to avoid the holes. If you know you have a particullarly tall or wide design, we recomend picking a ball with a similarly shaped print area to maximize the size of your design on the ball.

Here is a list of the printable area of each ball we currently see for compparison purposes: (width X height)

Franklin X-40: 0.65in X 0.75in
Life Time LT Pro 48: ~1.30in X 0.40in
Selkirk Pro S1: ~1.30in X 0.45in
Franklin X-26 Indoor: ~0.80in X 0.80in
How durable will my custom design be?

While we utilize a proprietary printing method to make the custom designs as durable as possible, the nature of pickleball results in the ball being pretty beat up and worn down over the course of several games. Our expectation is that the design should last through several games before wearing off. By the time the manufacturer logo and your custom design have worn off the ball, it is probably time to start playing with a new ball.
Are there any limitations on what I can include in my design?

Yes, it is important that you are the owner and/or have the rights to use all design work that you submit. We reserve the right to request verification of ownership of any and all submitted designs before fulfilling an order. Please note that submitting trademarked logos may result in the delayed fulfillment of your order if we need to conduct verification.

Additionally, we reserve the right, at our sole discretion, to refuse to fulfill any order for any reason (this may be due to, but is not limited to, designs with obscene or innapropriate content).

If we are unable to fulfill your order we will contact you and provide a refund.
Do you offer bulk discounts?

Yes, bulk pricing typically starts at 250 pickleballs and is handled through our partnerships program. If you are a country club, pickleball venue, or large tournament organizer who is interested in large volume orders, please reach out to us through the contact form on our website, or via email at partnerships@CustomPickleballs.com and we would love to help you find a pricing program that works for you!
There is a problem with my order - what should I do?

We are so sorry to hear that there is an issue with your order - please conact us via the contact form on our website or email us at support@CustomPickleballs.com and we would be happy to assist you.